Refund policy

James McQueen Skin Return and Refund Policy

At James McQueen Skin, we are committed to providing high-quality products and ensuring your satisfaction. However, we understand that there may be occasions where a return or refund is necessary. Please read our return and refund policy below:

1. Returns Due to Shipping Damage

If your item arrives damaged due to shipping, please contact us within  3 days of receiving your order at jamesmcqueenbrand@gmail.com. Kindly provide your order number, photos of the damaged product, and packaging. We will promptly review your claim and arrange for a replacement or refund, at our discretion.

2. Returns Due to Dissatisfaction

If you are unsatisfied with your purchase, we offer returns on unused and unopened items within  3 days of delivery. To initiate a return, contact us at jamesmcqueenbrand@gmail.com with your order number. Once the returned item is received in its original condition, we will issue a refund minus shipping costs. Customers are responsible for return shipping fees unless the product is defective.

3. Non-Refundable Items

For health and safety reasons, we cannot accept returns on opened or used skincare products. We recommend testing products on a small area of skin before full use to ensure compatibility.

4. Processing Refunds

Refunds will be processed within 7–10 business days after we receive and inspect the returned item. The refund will be issued to the original payment method.

5. Exceptions

In cases of incorrect or defective items, we will cover all associated costs, including shipping fees. Please report any discrepancies within  3 days of receipt.

Our goal is to ensure a positive experience while protecting the integrity of our products and business. Thank you for choosing James McQueen Skin.